The Communications tab houses all functionality of emails within Northpass. There are three main sub-categories within Communications to address various controls--

Email- manage the communications you send to the people in your school

Here we can control the kinds of emails we send to learners. Under the Actions column, we can preview, customize, or enable/disable each email type.

Delivery Log- review the notification delivery information for your school

Search for communications to a particular person and/or filter for communications of a particular type, send date or delivery status:

Note the Actions column within the Delivery Log. We can resend any desired email communication by clicking the three dots in this column on a selected user.

E-mails may show several different statuses:

Sent

Northpass has successfully processed the request to send the communication to the person and pushed the email.

Dropped

An email was requested to be sent to a person however Northpass did not end up sending it. This status would appear if, for example, the recipient had previously unsubscribed from communications.

Delivered

The email has been sent by Northpass and has been accepted by the recipient's email server. This status does not mean that the email appeared in the recipient's inbox, only that it was received by its server.

Bounced

Northpass attempted to send the email to the recipient however was not able to deliver the message. This is often the result of an incorrect email address.

Opened

If the recipient views an email and has images turned on, the email will be marked as opened. If the recipient views the email but does not enable images, we are unable to track that it has been opened.

Spam Report

The recipient has marked the email as SPAM.

Configuration- control the settings for the communications being sent from your school

Review your current email footer settings, font design, and manage the sender addresses available in your school.

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