This article explains how to resend the invitation email to a specific pending person in your school. People who are 'pending' refer to learners and instructors who have not accepted their invitation to join the school and created an account. When a person is pending, you will see 'Awaiting member registration' in place of their name.

Note that when an invitation email is resent, it will contain a new URL with a new token, which will in turn make the URL in any previous invitation emails invalid. Recipients must click on the URL in the most recent invitation email in order to access your school.

If a person was initially invited as a Learner AND an Admin/Instructor, only the Learner invitation email will be resent. If you are manually adding People from within Northpass, the person's Admin/Instructor role will be activated automatically upon activation of the Learner account. If you are using Open Access or SSO, the person will have the opportunity to connect their Learner account to their Admin/Instructor account.

Step 1

Click Community.

Step 2

Use the search bar to search for the person's email address.

Step 3

Click on Actions icon to the right of the person's email address and select Resend Invite.

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