The Media Library lives within the Content tab and centralizes your assets in one place, allowing you to create content seamlessly. By managing the library's assets, you can ensure that only approved, and up-to-date assets are available for use.

Use the search bar and filter options to navigate through your library quickly and efficiently.

What are file types accepted?

  • Documents - 200MB file size limit
    doc, docx, pdf, pdf, ppt, pptx

  • Video - 8GB file size limit
    3gp, avi, flv, m4v, mov, mp4, ogg, webm, wmv

  • SCORM 1.2

To get started, press the green + Upload button. You'll be reminded of our acceptable formats before proceeding:

Now select the file/files you would like uploaded into the Media Library & select Open.


Once all of the files have been successfully loaded, the Save button will illuminate in green. To import the files, trigger the Save button.

The file/files will display in the table and information about the Asset Type, Status, and the date and time of the most recent modification. A status of Ready signifies that the file is available for use within courses.

Once the file has been uploaded, you have the ability to Delete, Edit, Replace, or Download the corresponding asset by clicking the three dots found under the Actions column.

To learn more about replacing a file, please refer to our Media Library Basics - How To Replace A File support document.

Now, let's use our content in a course...

Step 1

In the top navigation bar, click Content and select Courses. Click Create Course or click from your existing list of courses.

Step 2

Create a new video, document, presentation, or SCORM activity. Then click Select from Media Library. (If you need to upload more assets, click Upload from Computer, and you will be brought back to the Media Library.)

Step 3

A window appears where you can select the asset you uploaded to the Media Library. Note that only asset types for the specific activity type you selected will display (e.g., in a Video activity, only video files will display).


Sometimes the uploaded file doesn't show in Media Library, even though the upload was completed. The process will look like below:

Why is that? What is happening?

The explanation is simple -- there are special characters in the file name, causing a conflict with our hardcoded parts in the Platform.

The fix to ensure everything is working as expected is to remove additional characters such as ''""/\[{]}().

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