Getting Started

Northpass Support Center Guide

More details what you might expect from our Support Center.

Written by Support
Updated over a week ago

Navigation Overview

Everything you need to know about navigating Northpass

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Updated over a week ago

SCORM files in Northpass

More details on SCORM files and which ones can be used in your Courses.

Written by Support
Updated over a week ago

Browser Support

What web browsers are supported by Northpass

Written by Support
Updated over a week ago

Media Library Basics

Understand how to upload and manage content, master bulk uploads and more.

Written by Support
Updated over a week ago

Design Customizations

Customize your school's design with your own colors, logos, and more for a branded learner experience.

Written by Support
Updated over a week ago

Email Communications

Communicate with your school to ensure they are on-track with courses. Customize who gets emails when, and even what they look like.

Written by Support
Updated over a week ago

How to Create a Course

Create your first course to begin building the learning journey for your users.

Written by Support
Updated over a week ago

Course Settings

Customize settings within your courses including changing a course image, name, and more.

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Updated over a week ago

Enhanced Navigation in the Learning Experience

We've upgraded some of the visuals used for navigating in the LX

Written by Support
Updated over a week ago

Adding an Activity to a Course

You can add documents, surveys, videos, presentations, and more the way you see fit within courses. Let's learn how.

Written by Support
Updated over a week ago

Add a Milestone

Milestones are a helpful way to ensure your learners are engaging with content in the way you need them to.

Written by Support
Updated over a week ago

Rich Text Editor

The Rich Text Editor or RTE gives you many different formatting and customization options to present your learners within a course.

Written by Support
Updated over a week ago

Add Courses to a Learner

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Updated over a week ago

Add Courses to Groups

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Share a course link

Share Links with learners to re-access their courses, or to existing learners who need to enroll in a course for the first time.

Written by Support
Updated over a week ago

Quiz Styles

Dive into Dynamic and Static Quizzes for the right user experience when taking a quiz.

Written by Support
Updated over a week ago

Matching Quiz Question Type

This quiz question type allows learners to connect text or image pairs to create the correct “matches”.

Written by Support
Updated over a week ago

Create a Question Bank

Question banks allow you to create groups of questions that can be randomly included in dynamic quizzes.

Written by Support
Updated over a week ago

How to Add a Timed Quiz

Timed Quizzes set a limit on how long your learners can spend within a quiz to increase engagement.

Written by Support
Updated over a week ago

How to Delete a Quiz

Written by Support
Updated over a week ago

What is the People Center?

Written by Support
Updated over a week ago

How many courses is my learner enrolled in?

Identify the total number of courses a learner is taking.

Written by Support
Updated over a week ago

Adding Admins, Managers, or Learners

Adding new people to your school? Changing someone's role? Let's walk through the different categories of people within Northpass.

Written by Support
Updated over a week ago

Delete a Person

Out with the old...how to permanently delete users within Northpass.

Written by Support
Updated over a week ago

Creating and Using Groups

Organize your learners with Groups allows you to assign a subset of learners to one or more courses and better analyze school data.

Written by Support
Updated over a week ago

Pre-Populating the Share Course Links

Automate your course enrollment with Open Access + Share Links

Written by Support
Updated over a week ago

Remove a Learner's Course Access

Need to unenroll a learner from a course? Look no further.

Written by Support
Updated over a week ago

View Courses You're Managing Vs. Courses You're Assigned to as a Learner

Swiftly change between Admin/Manager and Learner view to get the best of both worlds.

Written by Support
Updated over a week ago

Resend Invitations to Pending Users

If users haven't accepted their invite to the school, we can resend invitations to get them up and running.

Written by Support
Updated over a week ago