Getting Started

Northpass Support Center Guide

Written by Support
Updated over a week ago

Navigation Overview

Everything you need to know about navigating Northpass

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Browser Support

What web browsers are supported by Northpass

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Media Library Basics

Understand how to upload and manage content, master bulk uploads and more.

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Design Customizations

Customize your school's design with your own colors, logos, and more for a branded learner experience.

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Updated over a week ago

Email Communications

Communicate with your school to ensure they are on-track with courses. Customize who gets emails when, and even what they look like.

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How to Create a Course

Create your first course to begin building the learning journey for your users.

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Course Settings

Customize settings within your courses including changing a course image, name, and more.

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Adding an Activity to a Course

You can add documents, surveys, videos, presentations, and more the way you see fit within courses. Let's learn how.

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Add a Milestone

Milestones are a helpful way to ensure your learners are engaging with content in the way you need them to.

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Rich Text Editor

The Rich Text Editor or RTE gives you many different formatting and customization options to present your learners within a course.

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Add Courses to a Learner

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Add Courses to Groups

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Share a course link

Share Links with learners to re-access their courses, or to existing learners who need to enroll in a course for the first time.

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Quiz Styles

Dive into Dynamic and Static Quizzes for the right user experience when taking a quiz.

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Matching Quiz Question Type

This quiz question type allows learners to connect text or image pairs to create the correct “matches”.

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Create a Question Bank

Question banks allow you to create groups of questions that can be randomly included in dynamic quizzes.

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How to Add a Timed Quiz

Timed Quizzes set a limit on how long your learners can spend within a quiz to increase engagement.

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How to Delete a Quiz

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What is the People Center?

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Adding Admins, Managers, or Learners

Adding new people to your school? Changing someone's role? Let's walk through the different categories of people within Northpass.

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Delete a Person

Out with the old...how to permanently delete users within Northpass.

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Creating and Using Groups

Organize your learners with Groups allows you to assign a subset of learners to one or more courses and better analyze school data.

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Pre-Populating the Share Course Links

Automate your course enrollment with Open Access + Share Links

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Remove a Learner's Course Access

Need to unenroll a learner from a course? Look no further.

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View Courses You're Managing Vs. Courses You're Assigned to as a Learner

Swiftly change between Admin/Manager and Learner view to get the best of both worlds.

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Updated over a week ago

Resend Invitations to Pending Users

If users haven't accepted their invite to the school, we can resend invitations to get them up and running.

Written by Support
Updated over a week ago