FAQ

Read through the most common questions from our customer base.

12 articles in this collection
Written by Support

Account Settings

How do I add Northpass domains to a Whitelist?

Northpass recommends whitelisting to allow users to interact with the platform as expected.

Written by Support
Updated over a week ago

How do I Add a White-Labeled Email Domain?

Customize the email address for Northpass Notifications

Written by Support
Updated over a week ago

How do I Locate my API Key?

Written by Support
Updated over a week ago

Content

Embedding content into Course Activities

Integrations that are supported within Northpass' course activities and how to embed them.

Written by Support
Updated over a week ago

How do I use SCORM content?

Written by Support
Updated over a week ago

How do I Edit a Credential?

Made a credential and need to make some changes? Let's fix that.

Written by Support
Updated over a week ago

What is a Learning Path and how do I use it?

Learning Paths direct assigned users to navigate and complete a series of courses and/or ILT events in a defined sequence.

Written by Support
Updated over a week ago

Design

How Can I Preview the newest LX?

If you're curious how the customizations applied to courses will look in V3 of the Learner Experience (LX), then look no further.

Written by Support
Updated over a week ago

How to upgrade to new LX V3

This article details the final steps necessary to upgrade your Northpass school's learning experience from v2 to v3.

Written by Support
Updated over a week ago

How do I Revert to LX V2?

These instructions explain the process for reverting your Learning Experience to V2 after an upgrade to V3 has occurred.

Written by Support
Updated over a week ago

Permissions

How Do I Share Group Enrollment Links?

Share a group enrollment link that learners can click on to enroll in a group of pre-selected courses all on their own.

Written by Support
Updated over a week ago

How do I Reset a Learner's Course Progress?

Reset a learner’s course progress back to 0% for any course they are enrolled in.

Written by Support
Updated over a week ago