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Understand how to enable and configure the Zendesk integration.

Please contact your Northpass CSM or support@northpass.com to have it enabled.


With a Northpass + Zendesk integration, learning data can now be passed into Zendesk as custom user fields.



  • You are an Admin in both Northpass and Zendesk

  • You are on a Premium Northpass plan or higher plan

Getting Started:

  1. Log in as a Northpass Admin

  2. Go to your Apps section

  3. Find and open the Zendesk app

    Screen Shot 2023-05-17 at 4.52.44 PM

  4. Click "Get Started"

  5. Ensure that the integration is toggled to ON.

    Screen Shot 2023-05-17 at 4.54.04 PM

  6. Enter the correct Zendesk configuration options such as:

    1. Whether new End Users should be created or ignored when learning progress is detected

    2. Your account's subdomain (ie: yourcompany.zendesk.com)

    3. Zendesk username (ie: the email address you log in with)

    4. Your API Token (see this Zendesk support article for more information on how to create this)

  7. Save your changes. A Connected status confirms that Northpass is able to connect to your Zendesk account and data is flowing successfully.