Zendesk

Please contact your Northpass CSM or support@northpass.com to have it enabled.

With a Northpass + Zendesk integration, learning data can now be passed into Zendesk as custom user fields.

Requirements:

• You are an Admin in both Northpass and Zendesk

• You are on a Premium Northpass plan or higher plan

Getting Started:

1. Log in as a Northpass Admin
   
   

2. Go to your Apps section
   
   

3. Find and open the Zendesk app

   

4. Click "Get Started"
   
   

5. Ensure that the integration is toggled to ON.

   

6. Enter the correct Zendesk configuration options such as:

   1. Whether new End Users should be created or ignored when learning progress is detected

   2. Your account's subdomain (ie: yourcompany.zendesk.com)

   3. Zendesk username (ie: the email address you log in with)

   4. Your API Token (see this Zendesk support article for more information on how to create this)
      
      

7. Save your changes. A Connected status confirms that Northpass is able to connect to your Zendesk account and data is flowing successfully.